Queen Alexandra Hospital

Queen Alexandra Hospital 2021-03-19 Person 5 5 0

The staff in the gynaecology outpatient department are brilliant. The reception lady was friendly on arrival and kept patients informed if a consultant was running behind. Once inside the consultation/treatment area the ladies immediately put me at ease. I was informed every step of the way during treatment and felt I was in control if I felt it 'all got too much'. The lovely ladies chatted to me all the way through and took my mind of a sensitive situation. Afterwards, I was given some water and biscuits while I waited to be picked up. I was also given some advise and information leaflets to take away. I felt supported the whole way through and also felt that the support would be there after should any complications arise.

Queen Alexandra Hospital 2021-03-16 Person 4 5 0

The booking in process was thorough and I received good detailed explanations of what was going to happen and what I was consenting too. Details were double checked with Dr. That were unsure which made me feel I was with highly professional staff not afraid to ask if they didn't know the answer rather than guess it will be ok. The last time I had this procedure I had just a gown the addition of back opening bottom pants was such a pleasant surprise and really improved how I felt. I felt less vulnerable and protected my dignity. The procedure team and endocospist were brilliant. They worked seamlessly as a team and I felt safe, comfortable and fully informed. A much much better experience than last time. Recovery was OK, I recieved good care but environment and ambience was a little more casual. And I wasnt keen on how staff conversations could be overheard at the desk including picking up another staff member on failures which of course should be addressed but I felt it could have been handled differently and not in front of other colleagues that sniggered after. Discharge process could have been better hence marked down slightly.

Within the changing rooms I wish there was a clinical waste bin to have discarded of sanitary waste rather than have to keep in my bag I wasnt prepared for not having a bin. Not have used my canuler arm for blood pressure monitoring. The monitor could have been moved to the other side. It felt uncomfortable on that arm. Discharge could have been smoother. My nok I felt was called far to early and he was hanging around for quite some time. I feel he should have been called later or at least consider the time it take for him to reach. Although the information handed over to me was good the wait prior was confusing. I was waiting in discharge knowing my husband was already here and I didn't understand what the hold up was. Again didn't help that I was feeling spaced out tired and hungry. This part could have been better. I. E. Ring relatives from discharge lounge if very local. Clearly explain that paperwork is being prepared and that is what we are waiting on.

Queen Alexandra Hospital 2021-03-03 Person 5 5 0

Had a knee replacement 30/12/2019. All the medical staff and ancillary workers were exceptional, from the time I was admitted, to leaving after a couple of days.

Queen Alexandra Hospital 2021-02-27 Person 5 5 0

We were in Portsmouth Nicu for 3 months with our premature baby! ALL staff their were exceptional! Our baby is alive today because of them and no words can describe how grateful we are!

Queen Alexandra Hospital 2021-02-08 Person 5 5 0

Couldn’t have asked for better care, it’s hard having been the care giver to being care receiver, but was treated with utmost dignity.

Queen Alexandra Hospital 2021-02-08 Person 5 5 0

Excellent service Doctor explained everything that was going to happen and the nurses were really friendly and put me at ease during my procedure everything ran smoothly during these difficult times would recommend to anyone visiting this department

Could not have done better

Queen Alexandra Hospital 2020-12-30 Person 5 5 0

Had dermatology appointment at GWMH with Chris Henton and Ann excellent service everything explained thank you for your continue work during this difficult time you are all heros.

Queen Alexandra Hospital 2020-11-23 Person 5 5 0

Brilliant service, great staff , lovely facility

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Queen Alexandra Hospital 2020-11-14 Person 5 5 0

I was seen very promptly after my initial ct scan, and had a stent fitted within days. Everybody I had and continue to have contact with, have been very helpful, kind and considerate. Full marks all round.

As I am very deaf, had I attended on my own it could have been more of a problem. not to sure if there is any facility there to help converse with the deaf.

Queen Alexandra Hospital 2020-11-02 Person 5 5 0

Emily the echo-cardio nurse took really good care of me. Her communication was excellent, she really put me at ease by the positive way she engaged, and she went the extra mile to check results afterwards with a Cardiologist. Hayley, the nurse who did an impromptu ECG, equally did a great job Dr Dayo engaged well and contacted a consultant to double check next steps Thanks also to Dawn Lambert who helped co-ordinate turning my QA prescription into a standard high street pharmacy one ... as the QA on-site pharmacy had already closed. I was seen on time and once again can’t fault the level of care I received by the whole team today. Thank you!

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